JIO Customer Care – Reliance Jio Toll Free Number, Email, Helpline

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jio customer care

Mukesh Ambani’s Reliance Jio has shaped itself to become India’s fastest growing network providing unlimited 4G data. In addition, it offers a terrific Reliance Jio Customer care service that makes it very easy for its users to deal with any mishaps. Continue reading to know everything about the customer care services, toll-free numbers, instant help and more.

Reliance Jio Customer Care Number

Reliance Jio has many options and free offers going on. It is always a good idea to know everything about it by simply calling them. Furthermore, if you have complaints and doubts, you can always call them up.

  • All the Jio sim card users can make a call to 198 or 199. It is a toll free number for Jio Customers.
  • To gather information about the Jio network and the offers, services it provides and to start a new connection you can give a call to 1860-89-33333.
From Jio number 198 or 199
From Other numbers 1800-889-9999
Tele-verification to activate both HD voice & data services 1977
Tele-verification to activate data services only 1800-890-1977

Reliance jio is beneficial because you can ask for a sim delivered right at your doorsteps. Moreover, they offer convenient and swift customer care services that will solve all your queries in no time. Know about the steps to order a jio sim online from here.

Reliance Jio Helpline Number from other Network Customers

The lines on 1977 might sometimes be busy or you cannot just connect to the customer care support. In that case, all you need to do is take help from other network number like Airtel, Docomo, BSNL, etc and give a call to 1800-889-9999. This way you can escape the long waiting queue that you have to make. Furthermore, the bad connectivity of the tele-verification person is passed. By calling on Jio helpline number, you can get information about New Jio Dhan Dhana Dhan Recharge Plans.

What is the E-mail ID of Reliance Customer Care Support?

If you are still not getting hold of someone in charge then you must definitely make use of the e mail services. Drop an email at with all your problems and queries and they will definitely reply back with a response within 24 hours of the mail. Alternately, you can drop in a mail at

Choose to Chat with the Jio Team Live

By far one of the best features any connection network can have. With this feature you can now chat live with the customer care executives. All your queries and problems will be solved by them right away. To start chatting with the Reliance Customer care executives follow these steps. To know about the new jio services, with live chat support. For Instance Jio 4G feature Phone, Jio Fibre Service, & more.

  • Step 1: The first step is to open the MyJio App and click on “manage your account”


  • Step 2: Next, sign in to the Jio account.
  • Step 3: Thirdly, click on the left sidebar and you will get an option “Jio care”
jio customer care


Step 4: Lastly, select the option “Live Chat” and take part in the conversation with the Jio executives

jio care

Step 5: All done!!! You will be notified with a message saying “Thank you for inquiry”. Or if they are busy you will be notified as “All our chat advisors are currently busy”. In that case you have to try again later.

How to File a Complaint on Reliance Jio?

If you are not satisfied with a feature or service or you have some other complaints to make then you can do it by yourself through the MyJio app. Like the above mentioned steps, there  is also an option called “service request”. When you click it, you will find two tabs. One for raising a request where you will write all your queries and the other tab is for tracking your request.

Reliance Jio Support by Filling a Form

There is yet another method of getting in touch with Reliance Jio customer care executives by filling online enquiry form. If you do not have the MyJio App then you can connected with them from your desktop. The official website of Jio has a form listed that you can fill with your current email id. They will revert in 24 hours. Fill the form from here.

Check your Balance, Offers and Plans Quickly

To known how much balance you have, how much validity you are left with and what offers and plans you are eligible for do not call the customer care service. Quickly dial these numbers from your phone and get the updates. Alternatively, you can just know your balance by opening the MyJio app.

*333# Know your Balance or talk time
*1# Get to know your Jio number
MBAL to 55333 Get to know your 4G data usage
BAL to 199 Get to know your prepaid balance and validity
BILL to 199 Know your amount bill
MY PLAN to 199 Check your current tariff plans
Call 1925 or SMS START to 1925 To activate 4G services

How Social Media can Help to Contact Jio Customer Care

Sometimes when everything else fails, you can always make use of social media to get immediate replies and solutions. For any query on Jio you can also contact Jio Page on Twitter or Facebook. Because waiting for the customer care executive to reply you back can be really tiring. The following is a snapshot of Jio helping back a customer. On twitter, Vishwas wrote a query about his network and JioCare replied them back.

jio care

On Facebook too you can send them a query by writing on their wall. A jio customer called Paul Rony was helped by the official jio handle as the following:

jio care

In conclusion, Reliance Jio customer care has various methods through which they help their users. If you found this article useful stay connected with us to know everything about Reliance Jio.


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